Delivery & returns

We offer free standard delivery for orders over £30. Otherwise standard delivery costs £5.

Standard delivery takes between 2-4 working days and is provided by our supplier, Lifetime Brands (Cook, Serve, Enjoy).

We only deliver to the UK.

We currently only deliver to addresses within the UK.

We use EVRI as our courier service for all deliveries, which are dispatched directly from our supplier, Lifetime Brands (Cook, Serve, Enjoy).

No, you do not need to sign for delivery.

No, we only offer standard delivery.

We use Evri to deliver our products. We will confirm when your order has been dispatched and Evri will then confirm delivery, as long as you pop your email and mobile number when placing your order.

We're so sorry to hear this. Please use our contact form so we can deal with this swiftly. It would be a great help if you can include as much information on the issue as possible, as well as any photos of the damage.

Unfortunately, we are unable to arrange for the order to be re-delivered to a different address once it has been placed.

We do not include price slips in our deliveries, so your gift recipient will never know the cost.

We're sorry to hear this! Please complete our contact form, so we can see how best to resolve this. It would be a great help if you can include as much information as possible, as well as any relevant photos.

When shopping online, you are entitled to cancel and return your order under the Consumer Contracts Regulations. Please contact us for instructions on how to create a return.

To initiate a return, please contact us via our customer contact form, and we will provide you with all the necessary information and instructions.

Yes, you will be required to pay the delivery charge to return your products to our warehouse.

In this instance, please contact us via our customer contact form so we can deal with this swiftly. It would be a great help if you can include as much information on the issue as possible.

When shopping online, you are entitled to cancel and return your order under the Consumer Contracts Regulations. Please contact us for instructions on how to create a return.

To initiate a return, please contact us via our customer contact form, and we will provide you with all the necessary information and instructions.

Yes, you will be required to pay the delivery charge to return your products to our warehouse.

Unfortunately, we require your order number to process a return.

All products sold on jamieoliver.com are returnable. To initiate a return, please contact us via our customer contact form, and we will provide you with all the necessary information and instructions.

Unfortunately, we are unable to send a notification when your refund is processed. However, you can expect the refund to be credited to your card within a few business days, depending on your bank's processing time.

Unfortunately, postage fees are not refunded whether you return your entire order or only part of your order.